Refund Policy

The ₹299 visit and diagnosis charge

This covers the technician’s travel to you and a full inspection of the appliance. It is payable whether or not you go ahead with the repair, because the work - getting there and finding the fault - has been done either way.

If you decide not to proceed after hearing the quote, the visit charge is all you pay. Nothing further is added, and there is no cancellation fee.

When we refund the visit charge in full

• The technician does not arrive, and we did not agree a new time with you.
• We cancel your booking ourselves.
• The technician arrives and cannot inspect the appliance for a reason that is ours, not yours.
• You were charged twice for the same visit.

Cancelling a booking

Cancel any time before the technician is on their way and you pay nothing. Call or message us on the number you booked with - the sooner you tell us, the sooner that slot goes to someone else.

If the technician has already reached your address, the visit charge applies.

If the repair does not hold

We warrant our labour for 30 days from the date of the repair. If the same fault returns within 30 days, we come back and put it right at no charge - no second visit charge, no second labour charge.

This covers the fault we repaired. A different fault on the same appliance is a new job, and a new visit.

Parts

Replacement parts carry the warranty given by their manufacturer or supplier, which varies by part. We tell you what that warranty is at the time we quote, and a failed part inside its warranty is replaced under it.

Parts we have specially ordered for your appliance and fitted are not refundable once fitted, except where the part itself has failed.

What is not refundable

• Work that was completed and is working as quoted.
• A repair we advised against and you asked us to carry out anyway.
• Damage caused after our visit by misuse, a power surge, water ingress, pest damage, or work by someone else.
• A fault that turns out to be with your electrical supply, water supply or drainage rather than the appliance - though we will tell you that at the diagnosis stage, before any repair is quoted.

How to ask for a refund

Call +91 70441 02002 or email support@mtappliancesrepair.in with the date of the visit, the address, and what went wrong. We answer refund requests within two working days, and where a refund is due we make it within 7 working days by the same method you paid.

If you paid the technician in cash, tell us how you would like the refund and we will arrange it.